A widespread scam is targeting Bank of America and Zelle customers. Imposters claiming to be from the bank tricking consumers into sending them money through Zelle. It’s kind of like Russian roulette when it comes to apps like Zelle. Your money gets transferred instantly, yet it’s non-reversible and mostly unregulated. For some, it means the bank gets to decide who gets a refund and who doesn’t. Imposters claiming to be from Bank of America tell victims someone is draining their accounts. The imposters tell victims to quickly use Zelle to send the money back to themselves. In reality, they’re sending the money straight to the scammers. Each victim filed a claim with Bank of America and each was denied. The bank said victims had authorized the payments, so they were responsible for the loss, and Zelle offers no protections. Eventually, without saying why, Bank of America reversed itself and refunded money to all of these victims.